Tag Archives: Fees and Financing

Fees and Financing, General Category, PhysioNow

Extended Health Care Benefits: Use Them or Lose Them!

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It’s almost the end of the year, don’t forget to take advantage of your Extended Health Care (EHC) Benefits! Whether you’ve been putting off getting an ache, a pain, or stiffness looked at, or just looking for some rest and relaxation, PhysioNow has many different treatment options to suit your needs!

What services does PhysioNow offer?

PhysioNow is pleased to offer a variety of different services that are usually covered through EHC. This list includes:

What conditions are treatable?

There is no defined list, but the most common examples of conditions or reasons people come to get treated at Physiotherapy Clinics and their associated services include sports injuries, osteoarthritis, sprains/strains, over-use injuries, post-fracture, post-surgery and more. If you aren’t sure, you can book a 15 minute free consult with PhysioNow to determine whether your issue is something we are able to help. Some people do not know the source of their pain when they first arrive and that’s okay! You and your clinician can work together to discover the root of the problem and work on resolving it.

I have an old injury/pain, is that okay?

Yes, the date of injury does not matter under your extended health care benefits. Whether it is a new issue or an older reoccurring injury, you can find help at PhysioNow. Our clinicians are experts at assessing the body and can help manage and even resolve chronic issues.

How do I use my insurance?

Our clinic accepts and can direct bill to many insurance providers including to Johnson, Desjardins, Sunlife, Canada Life, Manulife, Claimsecure, Greenshield, and more!

If you haven’t used your insurance before or it’s been a long time since you’ve done it, don’t worry! Our experienced staff has lots of experience and can easily walk you through the process. First, you should double check that you have coverage for the service you want, usually by calling your insurer or logging in to your account. Once you have that and your insurance information, all you have to do is give our front desk your information and we can directly bill your insurance. Ultimately, this saves you time and makes each appointment more efficient. You can also check out our Fees and Financing page and this page about Direct Billing for more detailed information.

Why choose PhysioNow?

PhysioNow offers clean, spacious, and private treatment rooms at each clinic.

PhysioNow has been providing exceptional service to the GTA region for 2 decades. We are proudly created and owned by a Physiotherapist. Starting with just one clinic in the Mississauga region, we have grown to include 10 clinics across Burlington, Oakville, Mississauga, and Etobicoke. Each clinic can offer:

  • 1 on 1 time with your clinician guaranteed at each session
  • Direct billing services
  • Private and spacious treatment areas
  • Evidence-based treatment techniques
  • Flexible appointment times including early mornings, late evenings, and weekend hours
  • A large quantity of free parking at each clinic

Find out why PhysioNow has been a leading provider in the last 2 decades. Book with us today for your first assessment and treatment!

Fees and Financing, General Category, PhysioNow, Physiotherapy

Direct Billing for Physiotherapy: PhysioNow FAQs

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At PhysioNow, we receive many inquiries from our patients about our direct billing services. If it is your first time using your insurance and are unsure about the whole process, this article should help you out. Additionally, you are free to reach out to us for more personal questions and our team of experienced administrative staff would be more than happy to help you out.

What is direct billing?

Direct billing means that the clinic can submit the claims on your behalf to your insurance provider. Ultimately, this results in a streamlined process for our patients as you no longer have to pay at the clinic, submit the claim, and then wait for reimbursement. Instead, you are only responsible for paying the amounts, if any, not covered by your insurance plan.

Which insurances can PhysioNow bill to?

We bill to all the top extended health care providers including Sunlife, Manulife, Desjardins, Canada Life, Blue Cross, Greenshield, Johnson and more. We are able to bill to a long list of extended health care providers, which you may find here. Please note, this is not an all-inclusive list but rather the most common providers. If you do not see your provider on the list, you may call our offices and have them check for you.

How much does my plan cover?

This will be dependent on your individual plan and extended health care provider. Usually, insurance providers only release information to the insured member. Sometimes, you may have to call them or they may have provided you a login to a portal where you can check on the status of your benefits. Generally, for a health care claim, plans have a maximum coverage total within the year (ex. $1000) and a per claim maximum either as a % or a set dollar amount (ex. covers 80% or covers up to $60 of each session).

What do I need to bring to my appointment?

An example of a Manulife insurance card with necessary details for direct billing.

You will need your plan details with you in order to do direct billing at your first appointment. You may have a physical or digital insurance card with all the details that looks something like the image above that we can photocopy, or you can email to us. Then, you will proceed with the appointment and our administrative staff can bill your insurance while you’re inside. Once you’re done, our staff will be able to let you know how much your insurance covered (if you didn’t already know this information), and whether there is any co-pay to be covered by you. And that’s all! Direct billing makes the process very simple.

What if I have more than one type of coverage?

We can direct bill to multiple plans at the same time! We will submit to your primary plan first, and any outstanding balances we will submit to the secondary plan. This is true even if your benefits are from 2 different insurance providers. This is referred to as a coordination of benefits, or COB. It allows people with more than one benefits plan (whether from their own insurance, a spouse, or parent) to combine and thus, maximize their coverage.


What are the benefits of direct billing?

Now that we have been over the basic of direct billing, let’s talk about why it is important to you, and why our patients love it.

  • Convenience: It saves you the time and effort from having to navigate the claims website and submitting claims by yourself
  • Pay less upfront: You only have to pay the portion not covered by your insurance instead of paying the full amount and awaiting reimbursement
  • Predictable expenses: Knowing what your insurance covers right away can help you plan and budget for other expenses

Looking for treatment?

PhysioNow is here to help you get started. We offer direct billing for Physiotherapy and Massage Therapy so that you can get treated quickly and efficiently. Book with PhysioNow today for your first assessment and treatment!